Right of withdrawal

Right of revocation / revocation instruction according to FAGG

A consumer may withdraw from a distance contract or an off-premises contract within 14 days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us(unbound coffee roasters gmbh, Weisstraße 9, 6112 Wattens, e-mail: shop@unbound.cc, Tel.: +43 676 9003998) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

The statutory restrictions apply (exceptions to applicability and exceptions to the right of withdrawal/cancellation. The consumer does not have the right to withdraw from contracts for:

-Goods, the price of which depends on fluctuations in the financial market, over which the entrepreneur has no control and which may occur within the withdrawal period.

-Goods that are made according to customer specifications or are clearly tailored to personal needs

-Goods that can spoil quickly or whose expiration date would be quickly exceeded.

-Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.

-Goods that have been inseparably mixed with other goods after delivery due to their nature.

-alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no control.

-Audio or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery

-newspapers, journals or magazines with the exception of subscription contracts for the delivery of such publications 


If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. 


You bear the direct costs of returning the goods. For goods that are not sent by mail and are heavier than 18kg (all coffee machines), costs in the amount of € 80.00 will be incurred (note pursuant to § 4 para 1 z 9 S 2 FAGG). You must pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary for testing the condition, properties and functioning of the goods.


Sample revocation form


- An 

        unbound coffee roasters gmbh

        Weisstrasse 9

        6112 Wattens,


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):




- Ordered on (*)/received on (*)


- Name of the consumer(s)


- Address of the consumer(s)


- Signature of the consumer(s) (only in case of notification on paper)


- Date


(*) delete as applicable



The withdrawal/cancellation and returns are to be addressed to:


unbound coffee roasters gmbh

Weisstrasse 9

6112 Wattens,

Tel.: +43 676 900 39 98

E-mail: shop@unbound.cc